Reservation & Confirmation
The reservation is only finally confirmed once the guest has received a written confirmation from Villa Hesnæs ApS.
Villa Hesnæs ApS reserves the right to require a deposit at the time of booking. The amount of the deposit will be stated in the booking confirmation.

Payment

• Payment must be made no later than at check-out, unless otherwise agreed in writing in advance.
• For larger events, parties, or stays, prepayment may be required.
• All services (accommodation, catering, add-ons, etc.) are combined into one total invoice unless otherwise agreed in advance.
• Invoices are sent electronically with a payment term of 8 days, unless otherwise stated in the agreement.

Villa Hesnæs ApS reserves the right to cancel the reservation in case of non-payment within the agreed deadline.

Cancellation – Individual Stays

• Stays may be cancelled free of charge up to 48 hours before arrival.
• In case of cancellation less than 48 hours before arrival, a fee corresponding to the price of the first night per reserved room will be charged.

Cancellation – Groups & Events

For groups, parties, weddings, courses, and other events, separate
terms apply as stated in the submitted agreement/order confirmation.
As a general rule:

• Cancellation later than 30 days before arrival may result in loss of the deposit.
• Cancellation later than 14 days before arrival may result in a charge of up to 50% of the total event cost.
• Cancellation later than 7 days before arrival may result in a charge of up to 100% of the total event cost.

No-show
In case of no-show without written cancellation, Villa Hesnæs ApS reserves the right to charge the full amount for the reserved stay.

Changes to Reservation
Changes in the number of rooms, participants, or the scope of the event must be notified in writing.
Reduction in numbers later than 7 days before arrival may result in full payment for the originally reserved number.

Force Majeure
Villa Hesnæs ApS cannot be held liable for failure to fulfill the agreement due to force majeure, including but not limited to natural disasters, fire, strikes, government orders, or other unforeseeable circumstances beyond the company’s control.